Privacy Policy

Last Updated: April 25, 2026

At Tek Lek, your privacy is something we take seriously. We know that when you shop with us, you're trusting us with personal information — and we don't take that trust lightly. This page explains exactly what information we collect, why we collect it, how we use it, and how we keep it safe. No confusing legal language, no hidden agendas. Just complete honesty.

Who This Policy Is For

This Privacy Policy applies to everyone who visits our website, creates an account, or places an order with us. By using our website, you're agreeing to the practices described in this policy. If you ever have a question about anything written here, please don't hesitate to reach out — we're happy to explain.

What Information Do We Collect?

We only collect information that is genuinely necessary to serve you well. Here's what that includes:

Information You Give Us Directly

When you place an order or contact us, you share things like your full name, phone number, delivery address, and email address if applicable. This is the basic information we need to process your order and get it to your doorstep.

Payment Information

For online payments, your payment details are processed securely through our payment provider. We do not store your full card or bank account details on our systems. For Cash on Delivery orders, no payment information is collected digitally at all.

Information We Collect Automatically

When you browse our website, we may automatically collect certain technical information such as your IP address, browser type, the pages you visit, and how long you spend on them. This helps us understand how people use our website so we can keep improving it.

Information From Your Device

If you access our website on a mobile phone or tablet, we may collect basic device information to make sure the website works properly for you.

Why Do We Collect This Information?

Everything we collect has a purpose. Here is exactly why we use your information:

To process and fulfill your orders and get them delivered to the right place. To contact you about your order, including confirmation, dispatch updates, and delivery information. To respond to your questions, complaints, or requests when you reach out to us. To improve our website, product listings, and overall shopping experience based on how customers use the site. To send you updates about new products, deals, or promotions — but only if you've agreed to receive them. To prevent fraud and keep our platform secure for everyone.

We do not use your information for anything beyond what is listed above. We don't sell your data, we don't trade it, and we don't share it with anyone who doesn't need it to serve you.

Do We Share Your Information With Anyone?

We share your information only when it is absolutely necessary, and only with people who help us run our business properly. That includes:

Courier and Delivery Partners

We share your name, phone number, and delivery address with our courier partners so they can deliver your order to you. That's it — nothing more than what's needed.

Payment Processors

If you pay online, your payment details are handled by our secure payment processor. They operate under strict security standards and we do not have access to your full payment information.

Our Internal Team

Only the people within Tek Lek who genuinely need access to your information to process your order or assist you will ever see it.

We do not sell, rent, or trade your personal information to any third party for marketing or any other purpose. Ever.

How Do We Keep Your Information Safe?

Keeping your data secure is something we think about carefully. We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

That said, no system is completely foolproof. While we do everything we can to protect your data, we cannot guarantee absolute security over the internet. What we can guarantee is that we take it seriously and act quickly if anything ever goes wrong.

Cookies — What Are They and Do We Use Them?

Cookies are small files that websites save on your device to remember certain things about your visit. We use cookies on our website to keep your shopping cart working properly, remember your preferences, and understand how visitors use our site so we can improve it.

You can choose to disable cookies through your browser settings at any time. Just keep in mind that some parts of our website may not work as smoothly if you do.

Marketing Messages — Your Choice, Always

If you've signed up for our newsletter or agreed to receive promotional updates from us, we may occasionally send you information about new products, sales, or special offers. We only do this with your permission and you can unsubscribe at any time — no hard feelings at all.

We will never send you marketing messages without your consent, and we will never sell your contact details to another company for their marketing purposes.

How Long Do We Keep Your Information?

We keep your personal information only for as long as it is needed. For order-related information, we retain records for a reasonable period in case of returns, refunds, or disputes. Once your information is no longer needed, we delete it or anonymize it securely.

Your Rights

You have rights when it comes to your personal information, and we fully respect them. You can ask us at any time to:

Tell you what personal information we hold about you. Correct any information that is inaccurate or out of date. Delete your personal information from our records, where legally possible. Stop sending you marketing messages.

To exercise any of these rights, simply contact us using the details at the bottom of this page. We'll respond as quickly as we can and always treat your request with care and respect.

Third Party Websites and Social Media

Our website and social media pages may contain links to external platforms like Facebook, Instagram, YouTube, TikTok, and WhatsApp. Once you leave our website and visit one of these platforms, their own privacy policies apply and we have no control over how they handle your data. We'd encourage you to read their privacy policies if you're curious.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us and we will delete it promptly.

Changes to This Policy

As our business grows and evolves, we may need to update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. If there are any significant changes that affect how we use your information, we'll do our best to let you know through our website or social media channels.

We encourage you to revisit this page occasionally so you're always in the know.