Returns Policy

Returns & Refund Policy

Last Updated: April 25, 2026

At Tek Lek, every order matters to us — and so does the person behind it. We know online shopping requires trust, and we don't take that lightly. So if something goes wrong with your order, we want you to know that we're here, we're listening, and we'll do our best to make things right.

Here's everything you need to know about our returns and refund process, written in plain, simple language.

We Want You to Be Happy

This isn't just something we say — we actually mean it. If your order arrives damaged, broken, or not what you expected, please don't stress. Just reach out to us and we'll work through it together. No unnecessary runaround, no ignoring your messages. Just real people trying to fix a real problem.

When Can You Return Something?

We completely understand and accept returns in the following situations:

Your product arrived damaged or broken during delivery. You received the wrong item — not what you ordered. The product has a manufacturing defect that makes it unusable. The item is significantly different from what was described or shown on our website.

If any of the above applies to you, please get in touch with us as soon as possible. The sooner you let us know, the faster we can sort it out.

When Can't You Return Something?

We believe in being upfront with you, so here's when we're unfortunately unable to process a return:

The product has already been used, installed, or tampered with in any way. The original packaging, accessories, or tags are missing. The return request is made more than 3 days after you received the order. The damage was caused by misuse, dropping, or mishandling on your end. You simply changed your mind after the order was placed or delivered.

We know it's not always what people want to hear, but we hope you understand that these boundaries help us keep things fair for everyone. And if you're genuinely unsure whether your situation qualifies, just message us anyway — we'll take a look and give you an honest answer.

How to Request a Return — Step by Step

We've kept this process as simple as possible because we know dealing with a faulty product is already frustrating enough.

Step 1 — Reach Out Within 3 Days

As soon as you notice something is wrong, contact us within 3 days of receiving your order. This is important — the sooner you tell us, the quicker we can help.

Step 2 — Share the Details

Send us your order ID, a short description of the problem, and clear photos or a brief video showing the issue. This helps us understand exactly what happened and move forward without any unnecessary back and forth.

Step 3 — We Review Your Request

Our team will look into your request within 1 to 2 business days and get back to you with a decision and clear next steps. We won't leave you hanging.

Step 4 — Send the Product Back if Needed

If your return is approved, we'll tell you exactly how and where to send the item. Please pack it carefully so it doesn't get damaged on the way back to us.

Step 5 — Get Your Exchange or Refund

Once we receive and inspect the returned item, we'll either send you a replacement or process your refund — whichever you prefer. Simple as that.

Refunds — What to Expect

We know waiting for your money back is never a great feeling, so here's a clear picture of how it works:

Refunds are processed within 5 to 7 business days after we receive and inspect the returned item. For bank transfer or online payment orders, the refund goes back to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer, so please have your account details ready when you contact us. We'll send you a confirmation as soon as your refund has been processed so you're never left guessing.

Prefer an Exchange Instead?

Totally fine! If you'd rather get a replacement than a refund, just let us know. If the item is in stock, we'll ship it out to you as soon as we've inspected your return. If it happens to be out of stock at that time, we'll offer you a full refund or let you pick something else of equal value. Your call.

A Note on COD Order Refusals

We completely understand that sometimes life gets in the way and plans change. But when a Cash on Delivery order is refused at the door without a valid reason, or when we can't reach the customer at the time of delivery, it creates real costs for our team and our courier partners.

If this happens repeatedly, we may need to ask for advance payment on future orders. We never enjoy doing that, and we'd always rather just have a conversation first. So if something came up and you couldn't accept your order, please just let us know — we're easy to talk to.

If Your Parcel Looks Damaged at Delivery

If the package handed to you by the courier looks physically damaged or tampered with, please take a photo or short video of it before or at the time of accepting it. If the damage is severe, you can refuse to accept the parcel and contact us right away. That documentation makes it much easier for us to resolve things quickly on your behalf.

What If My Product Has a Warranty?

Some products on Tek Lek come with a manufacturer's warranty, which will be mentioned on the product page. If your product develops a fault after the 3-day return window but is still within the warranty period, reach out to us with your order details and we'll guide you through the warranty claim process as best we can.

Still Not Sure? Just Ask.

If you've read all of this and still have a question, or if your situation doesn't quite fit into any of the boxes above — just message us. We'd rather you reach out than feel stuck or frustrated. We're a small, passionate team and we genuinely care about every customer who shops with us.

• Website: www.teklek.com
• Facebook: Tek Lek Official
• Instagram: @teklekofficial
• TikTok: @teklekofficial
• WhatsApp Channel: Available in our website footer