Shipping Ploicy

Shipping Policy

Last Updated: April 25, 2026

At Tek Lek, we know that the moment you place an order, the excitement kicks in. You want your product to arrive quickly, safely, and exactly as expected. We get it — and we do everything on our end to make that happen. Here's everything you need to know about how we ship your orders.

Where Do We Ship?

Right now, we deliver all across Pakistan. Whether you're in Karachi, Lahore, Islamabad, Peshawar, Quetta, or a smaller city in between — we've got you covered. If you're ever unsure whether we deliver to your area, just drop us a message and we'll let you know straight away.

How Long Does Delivery Take?

We know waiting is the hardest part, so here's a realistic picture of what to expect:

For major cities like Karachi, Lahore, and Islamabad, orders are typically delivered within 2 to 4 business days after dispatch. For smaller cities and remote areas, delivery may take between 4 to 7 business days depending on your location and the courier's reach.

Please keep in mind that these are estimated timelines, not guarantees. Things like public holidays, high order volumes, or courier delays can occasionally push delivery times back a little. We appreciate your patience when that happens and we'll always try to keep you updated.

When Will My Order Be Dispatched?

Once your order is confirmed, we work to dispatch it as quickly as possible. Most orders are dispatched within 1 to 2 business days. During busy periods or sale events, dispatch may take a little longer — but we'll always do our best to get things moving fast.

If there's ever a delay on our end before dispatch, we'll reach out to let you know. We don't believe in leaving customers in the dark.

How Much Does Shipping Cost?

We keep our shipping charges simple and transparent. Any applicable shipping fee will be clearly shown at checkout before you complete your order — so there are absolutely no hidden charges or last-minute surprises.

Occasionally, we run free shipping promotions on selected products or order values. Keep an eye on our website and social media pages to catch those deals when they come up.

How Will My Order Be Delivered?

We work with trusted courier partners across Pakistan to make sure your order reaches you in good condition. Once your order is dispatched, you'll receive a tracking number where available so you can follow your parcel's journey from us to your doorstep.

If you're not available at the time of delivery, the courier will typically attempt delivery again or leave a contact number for you to arrange redelivery. Please make sure the contact number you provide at checkout is active and reachable.

Can I Track My Order?

Yes! Once your order has been dispatched, we'll share a tracking number with you via WhatsApp or the contact details you provided at checkout. You can use that number to track your order directly through the courier's website or app.

If you haven't received your tracking details within 2 business days of placing your order, feel free to reach out to us and we'll look into it right away.

What If My Order Is Delayed?

Sometimes delays happen — and we completely understand how frustrating that can be. If your order hasn't arrived within the expected timeframe, here's what to do:

First, check your tracking number to see the latest update from the courier. If the tracking shows no movement for more than 2 days, or if the delivery window has passed, contact us directly. We'll get in touch with the courier on your behalf and work to get your order to you as quickly as possible.

We won't just tell you to "wait and see." We'll actively follow up and keep you in the loop until the issue is resolved.

What If My Parcel Arrives Damaged?

We pack every order carefully, but sometimes things can get rough during transit. If your parcel arrives visibly damaged or tampered with, please take photos or a short video before or at the time of opening it. Then contact us within 3 days of delivery with those photos and your order details.

We'll review the situation and work out the best solution for you — whether that's a replacement, an exchange, or a refund. For full details on this, please refer to our Returns and Refund Policy.

Incorrect Address or Failed Delivery

Please double-check your delivery address before confirming your order. If an order fails to deliver because of an incorrect address provided by the customer, re-delivery charges may apply.

If you realize you've entered the wrong address right after placing your order, contact us immediately and we'll try to update it before the order is dispatched. Once dispatched, address changes may not always be possible, but we'll do our best to help.

Cash on Delivery Orders

For COD orders, please make sure you're available at the provided address at the time of delivery and that the exact cash amount is ready. Our courier partners may not always carry change.

If you're unavailable at the time of delivery, the courier will typically attempt a second delivery. If delivery fails more than once without a valid reason or without you reaching out to us, the order may be returned to us. Repeated failed COD deliveries may affect your ability to place COD orders with us in the future.

A Small Reminder

We genuinely care about getting your order to you on time and in perfect condition. But once your parcel is in the hands of our courier partners, some things are outside of our direct control. What we can promise is that we'll always be responsive, honest, and proactive in helping you resolve any shipping issue that comes up.

You're not just an order number to us. You're someone who trusted us with their money, and we take that seriously.